Information we collect
Personal information is any information about you that can be used to identify you. Any information we collect may be automatically collected (i.e. information automatically sent to us by your devices when you access our services) or voluntarily provided (i.e. information you knowingly and actively provide us).
Automatically collected information
When you visit our website, your web browser automatically provides standard data for our servers to log. The IP address, device type, operating system, browser type and version, pages you visit, time and date of your visit, amount of time spent on each page, and other information about your visit or device is included in this data.
Device data we collect can depend on the settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us. Additionally, if you encounter errors on this site, we automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other information relating to the problem. You may or may not receive notice of such errors.
Please be aware that while this information may not be personally identifying by itself, it is possible to combine it with other data to personally identify individual persons.
Voluntarily provided personal information
When you use one of our online forms, we ask for personal information such as your company name, and email address. We may gather personal data related to your activity, including your name and profile, when you get in touch with us, send us an inquiry, or engage with us on social media.
User-generated content
We consider user-generated content to be reviews of our service, voluntarily submitted by our users and customers. We may use personal information in order to attribute user-generated content we publish on our site and on other platforms (including social media platforms).
Please be aware that any content you submit for the purpose of publication may be public after posting (and subsequent review or vetting process). Once published, it may be accessible to third parties not covered under this privacy policy.
How we collect and use your personal information
We collect personal information from you (such as name, address, telephone number, email address etc.) when you complete registration or enquiry forms, submit comments to the Site, participate in message boards, blogs and other such user generated content facilities or send emails to us.
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you purchase a product or service from us, we would need to use your personal and payment information in order to process and deliver your order to you.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. For example, we collect technical information about your device in order to improve and personalize your experience of our app. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
Collection of your personal information
We may collect personal information from you when you purchase any products through our site; sign up for a trial or demo; sign up to receive updates from us via email or social media channels; post a comment or review or otherwise participate in our online community; use a mobile device or web browser to access our content; contact us via email, social media, or on any similar technologies; or mention us on social media.
Processing your personal information
We collect personal information from you (such as name, address, telephone number, email address etc.) when you complete registration or enquiry forms, submit comments to the Site, participate in message boards, blogs and other such user generated content facilities or send emails to us.
Performance of a Contract or Transaction
4.1 In order to provide you with the essential features and services of our platform, process transactional or recurring payments, and allow you to access and use our website, related applications, and related social media platforms, we may gather, retain, utilise, and disclose information; to deliver products, services and/or affiliate earnings to you; to enable you to customise or personalise your experience of our website; to attribute any reviews you submit that we publish on our website and social media channels; to contact and communicate with you; for internal record-keeping and administrative purposes; for analytics, market research, business development, and technical assessment, including to operate our website, associated applications, and associated social media platforms; for advertising and marketing, including to send you promotional information about our products and services; to comply with our legal obligations and resolve any disputes that we may have; to consider your employment application; and for security and fraud preventions, and to ensure that our sites are safe, secure and used in line with our terms of use.
No additional processing of personal data will be done in a way that conflicts with the previously stated objectives.
We might merge personal information that is voluntarily given with automatically gathered data alongside general information or research data obtained from other reliable sources. For example, we may combine personal information voluntarily provided in an email enquiry with anonymised analytics data to understand regional demands for our products.
Disclosure of personal information to third parties
We may disclose personal information to third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators; our employees, contractors, and/or related entities; our existing or potential agents or business partners; courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights; third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you; third parties to collect and process data; an entity that buys, or to which we transfer all or substantially all of our assets and business.
Third parties we currently use include Google Analytics and Google Adwords for analytics and search engine marketing; AWS for our application hosting.
Storing and protecting your personal information
We retain your personal information solely for the duration necessary to fulfill its intended purpose, as outlined in this privacy policy. The length of this retention period may vary based on the specific use of your information. Once your personal information is no longer needed for its designated purpose, we will either delete it or anonymize it by eliminating all identifying details.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
Your rights and controlling your personal information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: In the event that we obtain personal information about you from a third party, we will safeguard it in accordance with the provisions outlined in this privacy policy. Should you be a third party disclosing personal information regarding another individual, you affirm and guarantee that you possess the necessary consent from that individual to share their personal information with us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you consider that any information we possess regarding you is incorrect, outdated, incomplete, irrelevant, or deceptive, we encourage you to reach out to us using the contact information outlined in this privacy policy. We will make reasonable efforts to rectify any information identified as inaccurate, incomplete, misleading, or outdated.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer, we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: Should you believe that we have violated any applicable data protection legislation and wish to file a complaint, we encourage you to reach out to us using the contact information provided below. Please include comprehensive details regarding the alleged violation. We will conduct a thorough investigation of your complaint and will respond to you in writing, outlining the results of our inquiry and the measures we will implement to address your concerns. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Deletion: You have the right to request the deletion of your personal information that we possess at any time. We will make reasonable efforts to remove your personal information from our active records. Upon your request for deletion, we will inform you of the implications this may have on your access to our website or the products and services we offer. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like reviews and attribution, even after you have requested deletion of the information from our services.
Use of cookies
We utilize "cookies" to gather information regarding your interactions and activities on our website. A cookie is a small data file that our site saves on your computer and retrieves during each visit, enabling us to comprehend your usage patterns. This process assists us in delivering content tailored to your specified preferences.
Limits of our policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to this policy
We reserve the right to modify our privacy policy to align with updates in our business operations, prevailing industry standards, or changes in legislation or regulation. Should we choose to amend this privacy policy, we will publish the revised version at the same link through which you are currently viewing this policy.
External links
In the event our site contains links to third party sites and services, please be aware that those sites and services have their own privacy policies. Upon accessing a link to any third-party content, it is advisable to review their published privacy policy regarding the collection and utilization of personal information. This Privacy Policy is not applicable to any actions you undertake once you exit our website.
Contact Us
For any queries regarding our privacy policy or to update your preferences you may contact us at
[email protected]. All enquiries relating to our services should be directed here.
